This Privacy Policy describes the personal information that qqapk collects when you use qqapk.lat, why we collect it, who can access it, and what options you have. Reading it takes about five minutes and will give you a clear picture of how your data moves inside and outside qqapk. If anything is unclear, our 24/7 live chat team can help.
Who Operates This Site
qqapk is an online gaming platform serving players in Bangladesh. All data processing described in this policy is carried out by the entity that owns and operates qqapk.lat. When this policy says "we", "us" or "qqapk", it means that entity. If a third-party service provider processes data on our behalf, we describe that in the relevant section below.
What Information We Collect
We collect information in three ways: information you give us directly, information generated by your use of the platform, and information from payment or verification partners.
Information you provide
- Full name, date of birth, and mobile number at registration.
- National ID Card (NID), Passport, or Driving Licence number submitted during KYC verification.
- bKash, Nagad, Rocket, Upay, or bank account details entered for deposits and withdrawals.
- Messages sent to our live chat support team.
Information we collect automatically
- Device type, operating system version (we support Android 7.0 and above for the qqapk app), and browser.
- IP address and approximate location (country and city level).
- Session timestamps, pages visited, games launched, bets placed, and bonuses claimed.
- Cookie identifiers and analytics signals (see the Cookies section).
Information from partners
- Identity verification results returned by our KYC provider after you submit documents.
- Transaction status and reference numbers from bKash, Nagad, Rocket, Upay, and bank transfer processors.
- Fraud signals shared by payment networks to protect your account.
Why We Need Your Data
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Create and manage your qqapk account | Name, mobile, date of birth | Contract performance |
| Process deposits and withdrawals | Payment method details, transaction data | Contract performance |
| Verify your identity before first withdrawal (KYC) | NID / Passport / Driving Licence | Legal obligation |
| Prevent fraud, money laundering, and underage play | Device fingerprint, IP, transaction patterns | Legal obligation / legitimate interest |
| Deliver bonuses, VIP rewards, and personalised offers | Game history, turnover, tier status | Legitimate interest |
| Improve platform performance and fix bugs | Session logs, error reports | Legitimate interest |
| Send account notifications (deposit confirmed, withdrawal status) | Mobile number | Contract performance |
| Respond to support queries via live chat | Chat transcripts, account details | Contract performance |
We do not sell your personal data to advertisers or marketing companies.
How Long We Keep Your Records
qqapk retains different categories of data for different periods, depending on the purpose and any legal requirements that apply.
- Account and KYC documents: kept for a minimum of five years after account closure to meet anti-money-laundering obligations.
- Transaction records (deposits, withdrawals, bets): retained for five years from the date of each transaction.
- Live chat transcripts: kept for two years from the date of the conversation.
- Device and session logs: retained for 90 days, then aggregated and anonymised.
- Marketing preferences and opt-out records: kept indefinitely so we do not accidentally re-contact you after you opt out.
When the retention period ends, we delete or anonymise the data so it can no longer be linked to you.
When Third Parties Can See Your Data
qqapk shares data with third parties only when necessary. We never sell it. The main categories of recipients are:
Payment processors
bKash, Nagad, Rocket, Upay, and bank transfer partners receive the minimum information needed to complete a transaction — typically your account reference and the transaction amount. They operate under their own privacy policies and are bound by Bangladesh financial regulations.
Game providers
Providers such as Habanero, CQ9, JILI, PG Soft, Ezugi, and Sexy Gaming receive a pseudonymous player ID and bet data to run game sessions and calculate RTP. They do not receive your name, mobile number, or payment details.
KYC and identity verification
Your NID, Passport, or Driving Licence image is transmitted to our identity-verification partner over an encrypted connection. The partner returns a pass/fail result; qqapk stores the result, not a copy of the raw document image, beyond what is required for compliance.
Analytics and fraud detection
Anonymised event data is processed by analytics tools to help us detect unusual betting patterns or account takeover attempts. These tools do not receive your name or financial information.
Legal and regulatory disclosure
We may disclose data to law enforcement or regulatory authorities if required by a valid legal order. We will notify you where permitted by law.
Cookies and Tracking Technologies
qqapk uses cookies and similar technologies on qqapk.lat and in the qqapk app (version 2.8.3). Here is what each type does:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Strictly necessary | Keep you logged in, protect session security, remember your language setting | No — the site cannot work without these |
| Performance | Measure page load times, identify broken features, generate anonymised usage reports | Yes — disable in your browser settings |
| Functionality | Remember your preferred deposit method, game lobby filter, and notification preferences | Yes — clearing cookies resets these |
| Fraud detection | Detect unusual login locations or device changes to protect your account | No — these protect your funds |
qqapk does not use third-party advertising cookies. You can clear all non-essential cookies through your browser or device settings at any time.
How We Protect Your Information
Your data is protected by several layers of security:
- All data in transit is encrypted using TLS 1.2 or higher — the padlock you see in your browser confirms this.
- Sensitive fields (payment credentials, KYC document references) are encrypted at rest in our database.
- Access to personal data inside qqapk is restricted to staff with a business need; access is logged and reviewed.
- We perform regular vulnerability scans and penetration tests on qqapk.lat infrastructure.
- Deposits arrive in about 1 minute; withdrawals process in about 18 minutes — speed is possible because automated checks run in real time, reducing the window for interception.
No system is completely invulnerable. If we ever detect a breach affecting your account, we will notify you through live chat and take immediate steps to secure your data.
Your Rights Over Your Personal Data
As a qqapk player, you have the following rights regarding the personal information we hold about you:
Access
You can request a copy of the personal data qqapk holds about you. We will provide this within 30 days of a verified request submitted through live chat.
Correction
If your name, mobile number, or other personal details are incorrect, contact live chat and we will correct them. Some fields — particularly those used for KYC — may require you to submit updated documents.
Deletion
You can ask us to delete your account and personal data. We will do so unless a legal obligation — such as the five-year AML retention requirement — prevents us from deleting specific records. In that case, we will explain which records must be kept and why.
Restriction and objection
You can ask us to restrict processing while a correction or deletion request is under review. You can also object to processing based on legitimate interest; we will assess your objection and respond within 30 days.
Portability
You can request your account data (bet history, transaction records) in a machine-readable format such as CSV. Submit the request via live chat.
Withdraw consent
Where processing is based on your consent (for example, promotional SMS messages), you can withdraw consent at any time through your account notification settings or by contacting live chat.
Players Must Be Adults
qqapk is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age is verified during KYC using an NID, Passport, or Driving Licence. If we discover that an account was created by someone under 18, we will close the account, refund any real-money balance after verification, and delete the associated data as required by law.
If you believe a minor has opened an account, contact our live chat team immediately.
When This Policy Changes
qqapk may update this Privacy Policy when our practices change, when we add new services, or when regulatory guidance requires it. We will post the updated version on this page with a new "Last updated" date at the top. For significant changes — such as a new category of data collection or a new type of third-party sharing — we will notify active players through the in-platform message centre at least seven days before the change takes effect. Continuing to use qqapk after the effective date means you accept the updated policy.
Reaching Our Privacy Team
For any question about this policy, to exercise your rights, or to report a privacy concern, the fastest route is our 24/7 live chat on qqapk.lat. Start a chat and select "Account & Privacy" from the topic menu. Our team handles privacy requests in English and can escalate to a specialist for complex matters.
When contacting us, please have your registered mobile number ready so we can verify your identity before discussing account details. We aim to acknowledge all privacy requests within one business day and resolve them within 30 days.
Questions answered? Open an account with qqapk or return to the homepage to explore games and promotions.