Our Commitment to Safe Play
At qqapk, gambling is meant to be a form of entertainment — not a way to earn income or escape problems. We build responsible gaming features directly into the platform so that every Bangladesh player can stay in control of their time and money from day one.
This page explains every tool we offer, how to use it, and where to find help if you feel gambling has started to affect your daily life. We update this policy whenever our tools or processes change, and the latest version always lives at qqapk.lat/responsible-gambling/.
Who This Policy Covers
This policy applies to all registered qqapk accounts, including accounts that use bKash, Nagad, Rocket, Upay, or Bank Transfer to deposit funds. It applies equally on the qqapk Android app (version 2.8.3) and the mobile browser version.
- You must be 18 years of age or older to open an account and place any bet.
- You must be playing with money you can afford to lose.
- You must not be under self-exclusion from any gambling operator.
If any of those conditions are not met, do not register. If you are already registered and discover a condition applies to you, contact live chat immediately to have your account suspended.
Recognising Problem Gambling
Problem gambling does not always look like a dramatic loss. It can build quietly over weeks or months. The signs below are adapted from internationally recognised screening frameworks and are relevant to players in Bangladesh who may be juggling mobile money limits and cricket season schedules.
Behavioural Signs
- Spending more time or money on qqapk than you planned.
- Chasing losses — depositing again immediately after losing to try to win back money.
- Lying to family members about how much you have played or spent.
- Borrowing money or selling belongings to fund gambling.
- Neglecting work, study, or family responsibilities because of gambling sessions.
- Feeling anxious or irritable when you cannot access the platform.
Financial Signs
- Your bKash or Nagad balance is consistently low because of deposits.
- You have used your monthly salary primarily for gambling rather than bills or savings.
- You have requested multiple withdrawals and re-deposited the funds the same day.
Identifying one or two of these signs does not necessarily mean you have a gambling disorder, but it is a signal to pause and use the tools described below.
Self-Assessment Checklist
Answer yes or no to each question honestly. If you answer yes to three or more, we strongly recommend activating self-exclusion and contacting a support service.
| # | Question |
|---|---|
| 1 | Have you ever gambled more than you intended to in a single session? |
| 2 | Have you tried to win back money you lost by gambling more? |
| 3 | Has gambling caused arguments with your family or friends? |
| 4 | Have you borrowed money specifically to place bets? |
| 5 | Do you feel restless or uncomfortable when you stop gambling? |
| 6 | Have you hidden your gambling activity from people close to you? |
| 7 | Has gambling made it harder to concentrate at work or school? |
| 8 | Do you think about gambling when you are doing other activities? |
Safe Play Tools Available on qqapk
All tools below are available through your account dashboard under Settings > Responsible Gaming. Changes to limits that increase your spending capacity take effect after a 24-hour cooling period. Changes that reduce your spending cap apply immediately.
| Tool | What It Does | How to Activate | Takes Effect |
|---|---|---|---|
| Deposit Limit | Caps the total amount you can deposit per day, week, or month. The minimum deposit at qqapk is ৳300. | Settings > Responsible Gaming > Deposit Limit | Immediately (reductions); 24 h (increases) |
| Session Timer | Sends an on-screen reminder after a set number of minutes and can lock the session when the timer ends. | Settings > Responsible Gaming > Session Timer | Next login |
| Reality Check | Shows a pop-up at set intervals summarising how long you have been playing and your net win/loss for the session. | Settings > Responsible Gaming > Reality Check | Current session |
| Cooling-Off Period | Temporarily restricts access to your account for 24 hours, 7 days, or 30 days. Withdrawals remain possible. | Settings > Responsible Gaming > Take a Break | Immediately |
| Self-Exclusion | Closes your account for a minimum of 6 months or permanently. No promotional material will be sent during this period. | Live Chat or Settings > Responsible Gaming > Self-Exclude | Within 24 h of request |
Important: If you self-exclude and attempt to open a new account during your exclusion period, qqapk will close that account immediately and retain any deposits until the exclusion period has expired in line with our Terms & Conditions.
Protecting Minors
qqapk does not allow anyone under 18 to register or play. We carry out age verification as part of the KYC process — this is required before your first withdrawal and may be requested at any time.
If you share a device with younger family members, we recommend using a parental control application to block access to gambling sites. You should also keep your qqapk login credentials private and log out after every session.
If you suspect a minor has accessed your account, contact 24/7 Live Chat straight away. We will investigate and take appropriate action, including temporary account suspension if needed.
Self-Exclusion Process
Self-exclusion is the most comprehensive tool we offer. Here is exactly what happens when you request it.
- Request: Go to Settings > Responsible Gaming > Self-Exclude, choose your exclusion period (6 months, 1 year, 3 years, or permanent), and confirm.
- Confirmation: You will receive a confirmation in your registered account within a few minutes. Your account is restricted from that point.
- Processing: Our team completes the exclusion within 24 hours. All marketing and promotional emails, SMS, and push notifications stop immediately.
- Withdrawals: Any available balance can still be withdrawn during the first 48 hours after requesting exclusion. After 48 hours, contact live chat to arrange a withdrawal.
- Reinstatement: For fixed-period exclusions, you must contact live chat at least 7 days before the end date to reactivate your account. Reactivation is not automatic. For permanent exclusion, reinstatement is not available.
Getting Help & Support
Talking to someone helps. The channels below are available if you want to speak to the qqapk support team or an independent organisation. We do not charge for responsible gaming consultations, and all conversations are confidential.
Available 24/7 — open the chat icon inside your account or on the homepage.
Ask the live chat agent to connect you to the Responsible Gaming team. Response within 1 hour during business hours (UTC+06).
External support organisations can also help. If you are based in Bangladesh and need independent guidance on gambling-related financial stress or mental health, speak to a licensed counsellor through your local health services. qqapk does not endorse specific third-party organisations, but we encourage all players to seek professional help if they need it.
Common Questions
Can I still withdraw my money if I self-exclude?
How quickly does a deposit limit come into force?
Will qqapk contact me during a self-exclusion period?
What documents do I need for age verification?
Can a family member request exclusion on my behalf?
Is the session timer available on the qqapk Android app?
Play within your means and enjoy the games. If you are ready to explore the platform, visit the qqapk homepage or create a free account — just remember: 18+ and play responsibly.