qqapk: Frequently Asked Questions

Go to qqapk Register and fill in your mobile number, a password, and your preferred currency (BDT). The whole process takes under two minutes. You must be at least 18 years old to register. Each person is allowed one account only — duplicate accounts are closed without notice.

No. qqapk allows strictly one account per person, household, device, and payment method. If a duplicate is detected, both accounts may be suspended and any pending balance forfeited. If you think you have accidentally created a second account, contact live chat immediately to resolve it.

Log in and open Settings → Security. You can update your password there at any time. Changing a registered mobile number requires identity verification first — submit your NID or passport via the KYC section, and support will process the update within 24 hours.

Try the "Forgot Password" link on the login page — a reset code will be sent to your registered mobile number. If your account is locked after several failed attempts, it unlocks automatically after 15 minutes. For anything else, live chat can verify your identity and restore access.

You can deposit using bKash, Nagad, Rocket, Upay, or Bank Transfer. All five methods work on mobile, so topping up your account during a match is straightforward. No credit cards or international wallets are accepted at this time.

Deposits through bKash, Nagad, Rocket, and Upay are credited to your qqapk account within 1 minute. Bank Transfer may take longer depending on your bank's processing schedule. If a deposit does not appear after 10 minutes, share the transaction receipt with live chat and they will credit it manually.

The minimum single deposit is ৳300. There is no maximum deposit cap stated in the system, but your chosen payment method may have its own daily limits set by the wallet provider.

Standard withdrawals are processed in 18 minutes once approved. The minimum withdrawal is ৳1,300 and the maximum per day is ৳2,20,000 (Classic tier). Higher VIP tiers have larger daily limits — see the VIP page for the full breakdown.

You need to submit one government-issued photo ID before your first withdrawal. Accepted documents are:

• National ID Card (NID)
• Passport
• Driving Licence

Upload clear photos (front and back for NID) through the KYC section in your account. Reviews are completed within 24 hours. Your first withdrawal after KYC approval is usually processed within 1 hour.

The most common reasons are: KYC not completed, an active wagering requirement on bonus funds, or the withdrawal amount being below ৳1,300. Check your account notifications for a specific reason. If none of those apply, contact live chat and share the withdrawal reference number.

New players receive a 225% bonus on their first deposit, up to a maximum of ৳28,000. For example: deposit ৳5,000 and you receive an additional ৳11,250 in bonus funds. The bonus is credited instantly after your deposit clears.

Bonus funds must be turned over 11 times before they can be withdrawn. So if you receive ৳11,250 in bonus, you need to wager a total of ৳1,23,750 across eligible games. Slots and casino games generally contribute 100% toward the requirement. Live sports bets may contribute at a lower rate — check the full terms on the Bonus page.

Yes. Active players benefit from a 24% reload bonus on subsequent deposits and a 0.6% daily cashback on net losses (rising to 1.6% at Signature VIP). There is also a referral bonus of ৳475 for each friend you bring who makes a qualifying deposit. All promotions are detailed on the Bonus & VIP page.

qqapk carries games from Habanero, CQ9, JILI, PG Soft, Ezugi, and Sexy Gaming. The lobby covers slots, live casino tables, crash games, fishing games, and lottery-style titles — over 3,000 games in total. Provider availability may vary by game category.

Yes. The sportsbook covers international cricket (including BPL, IPL, T20, and ODI formats) as well as domestic and international football. You can bet pre-match or in-play. For a full guide on football markets, visit the Football Betting page.

The qqapk app is not on the Google Play Store. Download the APK directly from the App page. Before installing, go to your phone's Settings → Security and enable Install from Unknown Sources. The app is 41 MB, requires Android 7.0 or above, and is free. Current version: 2.8.3 (updated 10 Nov 2026).

Live chat is available 24/7 through the chat icon on any page of the site. There is no phone support or public email address. For account issues, have your registered mobile number ready so the agent can verify your identity quickly.

You can set daily, weekly, or monthly deposit limits from Account Settings → Responsible Gaming. If you need to take a longer break, request a self-exclusion period (minimum 30 days) through live chat. These tools are permanent once activated — a cooling-off period applies before any increase to a limit takes effect. See Responsible Gaming for more details.